The Song of David

Ask for help

Fill this in and our team will find your purchase and send your access by email.

Before you write — is it one of these?

It says my purchase cannot be found

The address has to be the exact one you used at checkout. Open the receipt we sent you when you bought and copy the address it was delivered to — that one always works.

I have more than one email address

Check which inbox received the receipt; that is the one. If you paid with PayPal, it is often your PayPal account address, which can be different from the one you use every day.

I have just bought, minutes ago

Your access is still being set up. Wait two or three minutes and try again — there is nothing you need to do.

It says there were too many attempts

That is a temporary safety pause after several tries. Wait fifteen minutes and try once more, taking care with the spelling.

None of these? Fill in the form below and our team will find your purchase.

Write it as it appears on your purchase — that is how we find your order.

The one that did not work. Write it exactly as you typed it.

Type it again, without pasting. This is the address the answer goes to.

Tick everything you bought. If you cannot remember the name, you can leave it blank.

This is what helps us most: if you bought with a different address, or still have the receipt, the order number is on it.

Tell us in your own words: cannot sign in, never received the access details, never received the invoice, or something else. The clearer it is, the faster we fix it.

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Need help?

You can also write to contact@xpace.group

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